Privacy policy

PRIVACY POLICY

Last updated: January 28, 2026

This Privacy Policy describes how Laycock Candles (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.laycockcandles.com (the "Site").

Collection of Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We collect the following types of personal information:

  • Order Information: Examples include name, billing address, shipping address, payment confirmation, email address, and phone number.

    • Purpose: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.

  • Customer Support Information: Examples include the information you choose to include in communications with us.

    • Purpose: To provide customer support.

  • Device Information: Examples include version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    • Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Sharing Personal Information We do not sell your personal data. However, we share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described below:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Shipping Partners: We share your name and shipping address with delivery couriers (such as Royal Mail) strictly for the purpose of delivering your order.

  • Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Marketing If you have opted in to receive marketing from us (for example, by signing up for our newsletter), we may use your Personal Information to send you emails about our store, new products, and other updates. You can unsubscribe from these emails at any time by clicking the link in the footer of the email.

Your Rights (GDPR) Since you are a resident of the United Kingdom, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@laycockcandles.com.

Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). By using our Site, you agree to the use of these standard functional cookies.

Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact & Safety Notice For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@laycockcandles.com.

Laycock Candles 14 Cliffe Court, Castle Road Keighley, West Yorkshire BD21 2SU United Kingdom

IMPORTANT VISITOR NOTICE: Please note that we operate as an Online Shop Only. For insurance and safety reasons, we are unable to accept public visitors or in-person collections at this address. This address is for correspondence and returns only.

Phone: 07931156487