Frequently Asked Questions
Everything you need to know about Laycock Candles in one place. From the ingredients we use and the standards we hold ourselves to, through to candle care, shipping and returns it is all here.
If you cannot find what you are looking for, just get in touch. We are always happy to help.
Shipping & Returns
How long does shipping take?
Shipping & Delivery
All orders are sent via Royal Mail Tracked. Standard delivery typically arrives within 48 to 72 hours. During peak periods please allow up to 5 business days.
Dispatch & Processing
We process and dispatch orders Monday to Friday, 9am to 4pm. Orders placed after 2pm will be processed the following working day. Orders placed after 2pm on Friday will be dispatched the following Monday.
Tracking Your Order
Once your order has been dispatched you will receive an email confirmation containing your Royal Mail tracking details and a link to follow your shipment every step of the way.
Where We Deliver
Where We Deliver
We currently deliver to mainland UK addresses across England, Scotland and Wales.
We are not able to ship to Northern Ireland or international destinations including the EU at this time. We hope to extend our delivery reach in the future and apologise for any disappointment this may cause.
Returns & Refunds
We accept returns on items in their original unopened packaging and in perfect resaleable condition within 14 days of purchase. As our products are consumables we are unable to offer refunds or exchanges on opened or used items for hygiene and safety reasons.
If you have any concerns about your order please get in touch and we will do everything we can to help.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.
Can I use a discount code with my order?
Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.